Terms & Conditions
Your booking at Claremont House Guest House is subject to the following Terms and Conditions which you should read carefully.
1..Credit or debit card details are required to secure all bookings. We charge a 2.50% surcharge for payments made by credit card
Other methods of payment are surcharge free.
2…Should you cancel your booking within 2 weeks of arrival or fail to arrive, your booking may be subject to the full cost of the accommodation, unless the proprietors are able to re-let all cancelled room /s for the duration of the original booking. We will endeavour to re-let accommodation which has been cancelled but there are times when it will be not possible to do so, especially:
- If cancelled at short notice.
- If cancelled within more than 2 weeks notice again as above we will endeavour to re-sell all dates on cancelled room/s.
- If we cannot re-let all dates the first nights accommodation charges will be made.
3…Can we please draw your attention to the fact that a confirmed booking, either written OR verbal, constitutes a binding contract.
For your own protection and peace of mind may we recommend that the appropriate Insurance is taken out.
4…All bookings are made on a room rate basis, therefore any reduction in the party number will still require full payment.
5…We can be flexible with our check in time, within reason. Please arrange an arrival time at the time of booking.
6…Check out time on the day of departure is by 10.30am
……Single travellers/occupancy very welcome at a supplement. All rooms with private shower en suite. NO shared bath rooms.
7…All members of a group booking and type of rooms they will occupy, should be provided to the proprietors no later than seven days before arrival.
8…It is essential that each member of a group booking understands that either cancellation or failure to arrive will incur fees as specified in Paragraphs 1 and 2 .
9…We do not accept stag/ hen parties.
10..It is the responsibility of the group organiser ( the person booking the accommodation ) to ensure all group members are aware of our Terms and Conditions and that payment is made to the proprietors in the event of any cancellation or failure to arrive by any member of their group.
11..Guests must be aware that they are liable for any damage or breakages and are responsible for the cost of replacement or repair and resultant loss of income in full for any significant damage or breakage. Significant damage includes soiling of bedding, mattresses, carpets or curtains.
12..Guests should report any faults or damage in their room immediately they occur. Faults or damage found in the room after the guests departure will be deemed to have been caused by the guest and will be subject to the conditions specified in paragraph 11.
13..Claremont House is subject to the Law against smoking in enclosed public places. Smoking on our premises is illegal.
Guests who smoke on the premises will be asked to leave immediately and will be liable to the full cost of there stay up to the time of departure.In addition an excess of £100 to cover the additional cost of deep cleaning and any further resultant loss of income may be charged.
14..If guests come in late we request that they show consideration to other guests who may be already sleeping.
15..Hot food and takeaway meals must NOT be eaten in the rooms. Arrangements may be made with the proprietors to eat in the dining room.
16..Claremont House does not accept responsibility for damage to, or for theft from or for theft of vehicles parked on the premises.
Contact – If you have any queries. Please email or call 01768772089.